Tower Transit Group
Unlike in most North American cities, London contracts out its public buses (those iconic red double-deckers!) to private operators. Tower Transit is one of those operators, and in working with them, I learned the ins and outs of transit operations and the franchise contracting model.
My role as Special Projects Manager comprised business development, research and strategic projects that improved bus service for Londoners. I helped support the upcoming roll-out of the company's first fleet of electric buses, and re-tooled the firm's recruitment and training of drivers to help resolve an acute driver shortage. I was also seconded to Tower's subsidiary in Singapore, where I was deployed as the final co-editor of a billion dollar proposal for bus operations.
San Francisco Municipal Transportation Agency (Muni)
In a 2016 internship with the SFMTA, I worked alongside transportation planners and engineers on their transit planning team. In addition to leading public outreach efforts on the 14 Mission bus lanes, I led the development of a GIS-based tool that mapped deadhead routes for the purposes of streamlining non-revenue bus operations. Later in my internship I had the opportunity to work directly with senior leadership to reform internal agency performance metrics, drawing on best practices across other agencies.
Massachusetts Bay Transportation Authority (MBTA)
As part of my graduate research at MIT, I liaised with the MBTA on the implementation of their employer corporate pass program. The program, which is responsible for 55% of MBTA pass sales and a third of all fare revenue, is an important component of employer transportation demand management (TDM) strategies, and formed a key aspect of MIT’s commuting benefits reforms (see thesis).
Transport for London
The MIT Transit Lab has a longstanding research relationship with TfL, and during my graduate studies I was given the opportunity to share learnings on TDM with staff at the London agency. While the land use, transportation and broader policy context in London varies significantly from that of North American cities, the psychology and predictable irrationalities of human travellers is a constant.